TOS/AUP - WEBHOSTING / SHOUTCAST HOSTING / VPS

This Limebox Hosting Solutions RCB 53113483X Acceptable Use Policy ("AUP") describe the proper kinds of conduct and prohibited uses of Limebox 's hosting services (the "Services"). This AUP is not exhaustive and Limebox reserves the right to modify this AUP at any time, effective upon posting of the modified AUP at http://www.limebox.com.sg/tos.htm. By registering for and using the Services, and thereby accepting the terms and conditions of this AUP, you agree to abide by these conditions as modified from time to time. Any violation of the AUP may result in the suspension or termination of your account or such other action as Limebox Hosting Solutions deems appropriate.

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IMPORTANT NOTE - Limebox has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds or fees paid will be made if account termination is due to violation of the terms outlined below.
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Server Abuse
Any attempt to undermine or cause harm to a server, or customer, of Limebox is strictly prohibited.

Unauthorized use of other people's accounts or computers Limebox will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Any unauthorized use of accounts or computers by a Limebox customer, whether or not the attacked account or computer belongs to Limebox , will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

Customers may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailings, newsgroup spamming, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, and/or anything else determined by Limebox to be unacceptable use of Limebox 's services including abuse of server resources.

All hosting accounts may be terminated that include the following content or which have links to the following content:
+ Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism or hatred.
+ Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual.
+ Displaying material that exploits children under 18 years of age.
+ Use of Shared Ftp Services
+ Acts of copyright infringement including offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Unsolicited Email (Spam)
Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation.

Limebox takes a zero-tolerance approach to spam originating from our servers or for spam advertising of domains hosted on our servers.

The following activities are not allowed:
+ Unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain.
+ Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund.
+ Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.
+ Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.
+ Providing spamware (software used to send bulk email or software used to harvest email addresses) or links to sites providing spamware is strictly prohibited and subject to demand for removal or account cancellation.

NOTE: If you use the services of another provider (including but not limited to the use of address lists obtained from a third party vendor or provider) to promote a web site hosted by or through Limebox (spamvertising), then the provisions of the above Policy shall apply as if the spam were sent through our servers.

PENALTY: Depending on the severity of your SPAMMING, Limebox reserves the right to charge you between $1.00 - $100.00 PER SPAM sent through our network. Your web site content will also be confiscated and it will be NEVER returned to you.

GI Scripts
Each shared Unix web hosting account comes with its own cgi-bin, in which you are free to use any* CGI scripts you wish.

*See the Server Resource Abuse section.

Server Resource Abuse
Shared server accounts are limited in use of the amount of server resources. Shared server resource abuse includes any process or service usage that affects normal shared server operation, resources or connectivity, and which causes a server to become overloaded. Shared server resources include CPU and memory usage, number of concurrent processes, number of concurrent port or database connections and total bandwidth. Limebox will be the sole arbiter as to what constitutes a violation of this provision. Possible causes of server resource abuse include, but are not limited to, the use of: CGI, Perl, Sendmail, mySQL, MSSQL, PHP, ASP, COLDFUSION, HTTP, SMTP, POP3 and FTP. Shared server accounts are NOT allow to send more than 2000 emails per day and use over 0.5MBps of Constant Streaming. If server resource abuse is detected, possible actions include, but are not limited to: disabling of the offending script or scripts, disabling of the specific service, disabling of the entire account or account cancellation. If server overload is a result of server resource abuse, these actions will be taken without prior notice or warning.

Banned Scripts / Software
The following scripts, services and software are not permitted on our servers. Both Unix and Windows based scripts.
+ Ikonboard (all versions) + The Anonymizer
+ UltimateBBS (all versions) + All soap mailers
+ Egg Drops + BitchX
+ psybnc (all versions) + guardservices
+ Proxy Servers + ptlink
+ nph-proxy + bnc
+ Greymatter

We do not allow clients to install their own chat rooms within a shared hosting account, without approving it with the Limebox Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. Note: Parachat chat rooms do not apply to this rule. They are perfectly fine to install.

We do not allow clients to send more than 2000 pieces of e-mail per day from a shared hosting account. If you do send more than 2000 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending legitimate e-mails and they total more than 2000 per day your account will be moved to a special server that is specifically designed to handle high volumes of e-mail. You will be charged $50.00/month in addition to your regular hosting charges if your account is moved to this server. Please contact support@limebox.com.sg to have your domain moved.
Background Running Programs
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge may incurred based on system resources used and operational maintenance needed.
IRC
We currently do not allow IRC IRC clients or IRC bots to be operated on any of our servers. In addition, IRC servers are not permitted on our network. Anyone found to be in violation of this policy risks immediate account termination.
Excessive Use/Overages
You will not exceed the bandwidth, storage and E-mail usage limits outlined by your particular web hosting package. If you use any bandwidth or storage space in excess of the agreed upon number of megabytes per month or if you exceed E-Mail storage and attachment size limitations, Limebox may, in its sole discretion, assess you with additional charges. If Limebox elects to take any corrective action, Limebox will not refund any unused pre-paid fees. Your use of your account and access to it is your responsibility. You are responsible for any unauthorized access to your account resulting in bandwidth, storage and/or E-mail usage exceeding the limits outlined in your particular web hosting package specifications and resultant charges. Bandwidth overages are currently billed at $2 per 1GB per month. Disk space overages are currently billed at $1.50 per 250MB per month.

Unlimited bandwidth plans must be justified, exceeding over 300GB per month will be capped at 0.2Mb constant streaming or customer may purchase additional 100Gb for $9.95 SGD p/month.

Payment Policies
All accounts are set up on a pre-pay basis. If there are a setup fees charged, they are non-refundable. All pricing is guaranteed for the term of pre-payment. Limebox reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Limebox at billing@limebox.com.sg to request for termination of services. All taxes, fees and governmental charges relating to the Services provided hereunder (other than income taxes of Limebox ) shall be paid by Customer. Limebox accepts paper checks from customers for payment of web hosting services and fees associated with your account. However, there will be a $5.00 per check processing fee for each customer paying by check.
Cancellation
Limebox reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Limebox if Limebox institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)

All of Limebox's web hosting plans are backed by a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees, add-on/upgrade fees and overages. Setup fees are refundable only if the account order is canceled prior to account activation. For web hosting contracts of 3 months or less, the full contract amount less any setup fees and overages will be refunded if Limebox is notified within the first 30 days following activation. No refund is available after the 30th day. For web hosting contracts longer than 3 months, a refund equal to one half of the contract amount less any setup fees and overages will be given if Limebox is notified prior to the first day of the third month of the contract term. If you cancel prior to the end of your contract term and you received special pre-pay rates, your hosting fees will be adjusted so that you pay the regular, non-discounted monthly fees. No refunds for any reason will be given once the third month of the contract term has begun. Cancellations via email requests will not constitute acceptance of any cancellation. Refunds will be made by company check or issued back to your credit card within 30 days of receipt of cancellation. No refunds will be given for any promotional offer. This include any promotion with or without coupon purchase.

Any unreasonable chargeback will be deem as breach of contract and this will attract a minimum of AU$50 admin fee for settlement of the chargeback. You must contact us for Any dispute in cancellation or payment issue instead of doing a unilateral chargeback request from your bank.
Liability and Obligations on Cancellation
If the Agreement expires or is cancelled for any reason, Limebox is not liable to you because of the expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the termination or expiration. If you terminate this Agreement, Limebox will not relieve you of any obligations to pay fees and costs accrued before the termination date or any other amounts you owe to Limebox under this Agreement.
Material and Product Requirements
You must ensure that all material and data placed on Limebox equipment is in a condition that is "server-ready," which is in a form requiring no additional manipulation by Limebox . Limebox will make no effort to validate any of this information for content, correctness or usability. If your material is not "server-ready", Limebox may reject this material. Limebox will notify you of its refusal of the material and afford you the opportunity to modify the material to satisfy Limebox's requirements. Use of the Services requires a certain level of knowledge in the use of Internet languages, protocols and software. This level of knowledge varies depending on the anticipated use and desired content of your Web site. You must have the necessary knowledge to create and maintain a Web site. Limebox does not provide this knowledge or customer support outside of the Services.
Intellectual Property Rights
Material accessible to you through Limebox 's services may be subject to protection under the Singapore, United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use Limebox or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Limebox network. If you use a domain name in connection with Limebox or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
Network Security
Customers may not use the Limebox network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. Limebox will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability. You are solely responsible for any security breaches affecting servers or accounts under your control. If your server or website is responsible for or involved in an attack on or unauthorized access into another server or system, Limebox will shut it down immediately. You will pay any charges resulting from the cost to correct security breaches affecting Limebox or any of its other customers.
Electronic Commerce
You will be solely responsible for the development, operation and maintenance of your online store and products and all contents and materials appearing online or on your products, including without limitation (a) the accuracy and appropriateness of content and materials appearing within the store or related to your products, (b) ensuring that the content and materials appearing within the store or related to your products do not violate or infringe upon the rights of any third party, and (c) ensuring that the content and materials appearing within the store or related to your products are not libelous or otherwise illegal. You will be solely responsible for the final calculation and application of shipping and sales tax. You will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from.

You are also responsible for the security of any customer credit card numbers and related customer information you may access as a result of conducting electronic commerce transactions through your Web Site. You will keep all such information confidential and will use the same degree of care and security as you use with your confidential information.
Static / Dynamic Content Caching
You expressly (i) grant to Limebox a license to cache the entirety of your Web Site, including content supplied by third parties, hosted by Limebox under this Agreement and (ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.
Torturous Conduct
Any abuse towards any Limebox Hosting Solutions employees will not be tolerated. You are expected to request and respond to support and other issues in a professional manner, when emailing limebox.com.sg or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at Limebox Hosting Solutions or its employees shall be considered a violation of this TOS.

Any threat; whether verbally, orally, written, or delivered by second parties directed towards Limebox Hosting Solutions or any of it's employees, partners, equipment, and concerns shall be construed as a violation of this TOS. Any conduct viewed as violating this section shall be considered a violation of this TOS. Limebox Hosting Solutions will be the sole arbitrator in regards to what is deemed a violation.

No refunds shall be given when the contents of this section necessitates removal of the account.
IP Address Ownership
Limebox shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by Limebox and Limebox reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.

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